{"id":262102,"date":"2026-08-17T18:43:51","date_gmt":"2026-08-17T18:43:51","guid":{"rendered":"https:\/\/ushopwell.com\/ublog\/petlibro-accused-of-gaslighting-users-over-smart-pet-feeder-outage\/"},"modified":"2026-08-17T18:43:51","modified_gmt":"2026-08-17T18:43:51","slug":"petlibro-accused-of-gaslighting-users-over-smart-pet-feeder-outage","status":"publish","type":"post","link":"https:\/\/ushopwell.com\/ublog\/petlibro-accused-of-gaslighting-users-over-smart-pet-feeder-outage\/","title":{"rendered":"Petlibro accused of \u201cgaslighting\u201d users over smart pet feeder outage"},"content":{"rendered":"<div>\n<p>Petlibro founder and CEO York Wu provided more information about an outage that left users unable to control their smart pet feeders through the companion app and, in some reported cases, left them with hungry pets.<\/p>\n<p>Petlibro, a company owned by Shenzhen, China-headquartered firm Shenzhen Libro Technology Co., first acknowledged the outage on Tuesday at 5 am PT. At 7 pm PT on Wednesday, Petlibro said the outage was resolved. Notably, some people online <a href=\"https:\/\/www.reddit.com\/r\/Petlibro\/comments\/1vn7xiy\/comment\/p3faulq\/\">reported different information<\/a> at the time, and some claimed to still have problems <a href=\"https:\/\/www.reddit.com\/r\/Petlibro\/comments\/1vopk14\/comment\/p3rit0k\/?utm_source=share&amp;utm_medium=web3x&amp;utm_name=web3xcss&amp;utm_term=1&amp;utm_content=share_button\">as of August 13<\/a>.<\/p>\n<p>In a <a href=\"https:\/\/petlibro.com\/blogs\/all\/an-update-from-york-wu-petlibro-founder-and-ceo\">blog post<\/a> on Saturday that included an apology and acknowledgement of the \u201cfrustration and concern\u201d the outage caused, Wu confirmed that problems with Petlibro\u2019s cloud server caused the outage:<\/p>\n<p><a href=\"https:\/\/arstechnica.com\/gadgets\/2026\/08\/petlibro-accused-of-gaslighting-users-over-smart-pet-feeder-outage\/\">Read full article<\/a><\/p>\n<p><a href=\"https:\/\/arstechnica.com\/gadgets\/2026\/08\/petlibro-accused-of-gaslighting-users-over-smart-pet-feeder-outage\/#comments\">Comments<\/a><\/p>\n<\/div>\n<p class=\"wpematico_credit\"><small>Powered by <a href=\"http:\/\/www.wpematico.com\" target=\"_blank\">WPeMatico<\/a><\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Petlibro founder and CEO York Wu provided more information about an outage that left users unable to control their smart pet feeders through the companion app and, in some reported cases, left them with hungry pets. Petlibro, a company owned by Shenzhen, China-headquartered firm Shenzhen Libro Technology Co., first acknowledged the outage on Tuesday at 5 am PT. At 7 pm PT on Wednesday, Petlibro said the outage was resolved&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{},"tcb2_ready":0,"tcb_editor_enabled":0,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[241],"tags":[],"class_list":["post-262102","post","type-post","status-publish","format-standard","hentry","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Petlibro accused of \u201cgaslighting\u201d users over smart pet feeder outage - UshopWell.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ushopwell.com\/ublog\/petlibro-accused-of-gaslighting-users-over-smart-pet-feeder-outage\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Petlibro accused of \u201cgaslighting\u201d users over smart pet feeder outage - UshopWell.com\" \/>\n<meta property=\"og:description\" content=\"Petlibro founder and CEO York Wu provided more information about an outage that left users unable to control their smart pet feeders through the companion app and, in some reported cases, left them with hungry pets. 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