Why Phone Companies Taught Operators to Handle Children
This is where to see the whole film – https://youtu.be/LP80GoluuSc Telephone operators were specifically trained in how to interact with children for several critical functional and safety reasons. Operators were often the first point of contact during an emergency (before the universal 911 system). Children might call the operator if a parent was incapacitated or if there was a fire. Operators were taught to remain calm, use simple language, and…







