“Nightmare” Zipcar outage is a warning against complete app dependency
An app outage that locked numerous rental car customers out of their vehicles is a reminder of the perils of completely relying on apps for basic functionality—especially when those apps have seemingly limited support resources. Zipcar is a car-sharing service that lets customers pay a membership fee to rent vehicles. Users use the Zipcar app to locate cars, unlock and lock them, share images of the vehicle (for proof that…