In ServiceNow Admin + Developer Class 17, learn Script Includes in ServiceNow and understand how to create reusable server-side code that can be called from different parts of the platform. This practical class explains Script Includes as reusable libraries and demonstrates how to create functions that work with GlideRecord and dynamic table names.

You’ll learn how to create a Script Include, define functions, pass parameters dynamically, and call those functions from a Business Rule. The class demonstrates how a single reusable function can retrieve records from different tables such as Incident, Problem and Change by dynamically passing the table name and query conditions.

The class also covers return values, showing how a Script Include function can return a value such as a record count instead of simply displaying it. That returned value can then be stored in a variable and used for additional scripting logic, such as conditional processing.

📚 Topics Covered in Class 17

✅ What is Script Include in ServiceNow?
✅ ServiceNow Script Includes
✅ Script Include as a Reusable Library
✅ Server-Side Reusable Code
✅ Creating a Script Include
✅ Script Include Functions
✅ Defining Functions in Script Includes
✅ Calling Script Include Functions
✅ GlideRecord with Script Includes
✅ Reusable GlideRecord Logic
✅ Dynamic Table Names
✅ Dynamic Parameters
✅ Passing Arguments to Functions
✅ Query Parameters
✅ Dynamic Encoded Queries
✅ Active Record Queries
✅ Incident Table
✅ Problem Table
✅ Change Request Table
✅ Counting Records Using GlideRecord
✅ Business Rules & Script Includes
✅ Calling Script Includes from Business Rules
✅ Scheduled Jobs & Script Includes
✅ Script Include Reusability
✅ Avoiding Duplicate Code
✅ Function Return Values
✅ Returning Values from Script Includes
✅ Storing Returned Values in Variables
✅ Using Return Values in Conditions
✅ Processing Function Output
✅ return Statement
✅ gs.addInfoMessage()
✅ gs.print()
✅ GlideRecord Query Logic
✅ addEncodedQuery()
✅ query()
✅ next()
✅ Debugging ServiceNow Scripts
✅ Script Include Best Practices
✅ Practical ServiceNow Scripting
✅ ServiceNow Developer Concepts
✅ ServiceNow Admin + Developer Training

🎓 Full ServiceNow Admin + Developer Course 2026 – https://www.youtube.com/playlist?list=PLZhz8oZ4CqfE

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